You can sign up for a 30-day free trial of any Backlog paid plan, no credit card required. After the 30 days, you will need to pay for the plan to continue using Backlog.

You can choose whether you want to pay for Backlog monthly or annually. However, if you sign up for an annual plan, you can save 17%.

No, each Backlog plan has a flat price, regardless of the number of users. This allows you to scale with ease and keep costs predictable.

The Starter plan is best for teams of 30 or less. If your small team needs additional projects, storage, or features, the Standard plan can grow with you. It allows for unlimited users, so no matter how large your team gets, the price remains the same.

Yes, Backlog’s Enterprise plan offers enterprise-grade security and user management for unlimited users. This plan includes advanced features such as SAML single sign-on, user provisioning (SCIM), audit logs, and centralized user and access management.

You can switch from one paid plan to another after your existing plan period is finished, so that it will be active for the next period, whether this is monthly or annually. It is not possible to downgrade to a free plan from a paid one.

No, it is not possible to switch plans during the free trial period. Once the trial period has ended, you can select your preferred plan.

No, there are no hidden fees. Getting started with Backlog is fast and frictionless, simply create your account and get started in minutes.

Yes, the Backlog Enterprise plan can be installed on your private server. This on-premise option gives you full control over your data, users, security settings, updates, and permissions, and allows you to configure your workspace to meet your organization’s specific business requirements. To learn more or request details, please contact us.

Add enterprise-grade security to your Backlog account with Nulab pass. This includes SAML single sign on, user provisioning, and organization audit log.

The AI Assistant is included in our Premium and Enterprise plans, which both come with a complimentary allowance of 2,000 credits every month.

Each interaction with the AI Assistant (like asking it to organize tasks or draft an issue) consumes credits. If you run out, Premium and Enterprise plan administrators can purchase additional credit packs to keep the momentum going.

Credit usage depends on the specific AI feature you are using and the complexity of the task. Here is the breakdown of credit consumption per use:

Feature	Unit	Credits per use
Questions and instructions for Backlog AI Assistant	1 message	~10 credits
Summarize issue	1 message	1 credit

Note: A "message" is defined as any single answer provided by the AI in response to a question or instruction you have directed to the assistant.

Once you hit your limit, the AI Assistant will pause until your next monthly refresh. To keep working without interruption, your Admin can purchase a Credit Package from the billing dashboard.

If you run out of credits but want to keep using the Backlog AI assistant, we offer Advanced Credit Subscription Packs. Please contact us to request for more credits.

Credits are refreshed on a monthly cycle.
To ensure every organization has a consistent and predictable experience, credits do not roll over to the following month.
The Monthly Reset: On the 1st of every month (0:00 AM UTC), your credit balance resets.
Fresh Allowance: You will receive your new monthly allowance (e.g., 2,000 free credits) immediately upon reset.
Paid Packages: Like the monthly free credits, credits from paid packages also reset monthly.
We recommend monitoring your usage in the Billing Dashboard mid-month. This helps you gauge whether your current plan is the right fit or if you should adjust your Credit Package for the upcoming month. You can learn more about credits and billing in our support article here.

Yes. Administrators have a toggle to Enable/Disable the AI Assistant organization-wide.

No. Your data is isolated and secure. We never use your project data or prompts to train global AI models. You can review our full Security White Paper and AI Assistant Terms of Service for more details.

Credit packages are subscription-based and align with your Backlog billing cycle. We do not offer prorated refunds for unused credits, as they reset at the start of each month.